Account & Data Deletion

This policy applies specifically to registered student and candidate accounts created within MeroVerse Learn, accessible via our Android mobile application and web portal (learn.meroverse.org).

Who May Request Deletion: Any registered user who has created an account for medical exam preparation—including NEET UG, NEET PG, FMGE/NExT, USMLE Step 1, or MBBS Years 1–4 curriculum modules—has the absolute right to request the permanent deletion of their account and associated learning profile at any time.

Public Website Inquiries: General prospective students who have submitted admissions or tourism consultation forms on meroverse.org (and do not have a MeroVerse Learn login) may also use this mechanism to request erasure of their submitted contact records from our advisory database.

If you currently have the MeroVerse Learn application installed on your Android device:

Note: In-app menu structures may vary depending on the mobile build and platform release. If in-app deletion is not available in your version, or if you have uninstalled the application, please use the web-based request mechanism in Method 2 below.

In full compliance with Google Play's Account Deletion mandate, you are not required to reinstall the application or log in to request account and data deletion. You can submit a deletion request directly to our verified data governance team using the web-based mechanism below:

To: contact@meroverse.org
Subject: MeroVerse Learn - Account & Data Deletion Request

Dear MeroVerse Privacy & Data Governance Desk,

I am writing to formally request the permanent deletion of my user account and associated personal data for MeroVerse Learn.

Account Details:
- Application Name: MeroVerse Learn
- Registered Email Address: [Enter the email used to register]
- Registered Mobile Number (optional): [Enter if used during signup]
- Full Name: [Enter your registered name]

Reason for Deletion (optional): [Optional feedback or reason]

Confirmation Statement:
I understand that this action is irreversible and will permanently delete my learning progress, completed question bank attempts, mock test scores, notes, and profile records in MeroVerse Learn.

Date: [YYYY-MM-DD]

To safeguard user privacy and prevent unauthorized deletion requests by unauthorized third parties, we collect only the minimal data points necessary to accurately locate your account:

• Registered Email Address: The primary email used during signup in MeroVerse Learn.
• Registered Mobile Number: If a phone number was used for authentication or SMS OTP.
• Full Name: As displayed in your user profile.
• Application Identification: Mentioning "MeroVerse Learn".

When an account deletion request is verified and processed, the following categories of account data associated with your user profile are eligible for deletion:

In accordance with Google Play policy guidelines and applicable statutory frameworks, certain limited records may need to be retained where required or permitted by applicable law:

• Financial & Statutory Records: Where commercial transactions, subscription purchases, or billing records exist, transaction documentation must be retained in accordance with applicable corporate, tax, and accounting legal mandates.
• Dispute Resolution & Security: Essential records may be retained where strictly necessary to resolve active billing disputes, defend against fraudulent claims, or satisfy lawful regulatory requests.
• Backup Archives: Deleted data may persist temporarily in encrypted system backup archives until overwritten in accordance with the infrastructure provider's routine backup lifecycle policies.

Because account deletion permanently impacts a student's study progress and test records, incoming requests are handled through an operational verification process:

1. Submission: Submit your request using the verified email link or template addressed to contact@meroverse.org.
2. Identity Verification: To protect account holders against unauthorized deletion attempts, our team may verify that the request originates from the registered email address or mobile number associated with the account.
3. Review & Processing: Upon successful verification, requests will be reviewed and processed in accordance with applicable legal requirements and the verified operational process of the responsible application team.
4. Status Communication: Users will receive written communication via their registered contact email regarding the status of their request.

Note: Request processing depends on operational verification and backend coordination. Requests are reviewed and handled diligently in accordance with statutory privacy obligations.

For inquiries, escalation, or questions regarding Google Play compliance and data erasure, please contact: