Privacy Policy

This Privacy Policy is published by MeroVerse Private Limited (referred to interchangeably as "MeroVerse", "we", "us", or "our"), a private limited company incorporated under the laws of the Republic of India with headquarters in New Delhi, India.

This policy applies strictly to personal data collected and processed through our primary public website accessible at https://meroverse.org, its associated inquiry web forms, direct email communications, and authorized advisory channels operated under the MeroVerse domain.

We collect personal information directly when you interact with our public website, request admissions guidance, ask for travel itineraries, or contact our coordinators. The specific categories collected across our website forms comprise:

MeroVerse processes the personal information you provide exclusively for legitimate educational advisory, travel coordination, and communication purposes, specifically:

• Evaluating your eligibility for accredited international medical universities and advising on formal documentation.
• Responding directly to consultation requests, questions, and corporate inquiries submitted across our website.
• Connecting prospective students directly with verified university admissions faculties without intermediary markups.
• Transmitting preliminary medical travel case summaries to accredited hospital specialists in India upon a patient's request for case feasibility and medical visa invitation coordination.
• Designing customized, date-specific travel itineraries and coordinating accommodation with licensed Uzbek and regional hospitality partners.
• Protecting our website, network, and forms against automated bots, distributed denial-of-service attempts, and fraudulent submissions.
• Complying with statutory corporate, taxation, and regulatory reporting requirements under Indian law.

We recognize that medical, diagnostic, and health-related details constitute sensitive personal information requiring heightened care and confidentiality.

When you voluntarily submit diagnostic summaries, medical specialties, or physician recommendations through our Medical Tourism portal:

• Your submission is treated as confidential communication reserved solely for case feasibility assessment.
• Information is shared only with designated medical coordinators and the international patient departments of licensed partner hospitals in India for obtaining preliminary cost estimates and official medical visa invitation letters.
• You are advised never to transmit raw medical records containing unnecessary identifying details of third parties without their explicit consent.

When you voluntarily provide your telephone number or WhatsApp number on MeroVerse platforms, our communication practices are strictly structured into three distinct categories:

• Service-Related Enquiry Responses: When you submit a consultation request, university admission inquiry, or itinerary quotation, authorized MeroVerse coordinators contact you directly via phone call, SMS, or WhatsApp solely to fulfill your specific request (providing requested course fees, university prospectuses, or travel proposals).
• Essential Authentication Messages: For registered users of MeroVerse digital services (including MeroVerse Learn), SMS or WhatsApp may be used to deliver time-critical One-Time Passwords (OTPs) and account security notifications. These operational security messages are strictly transactional and are never conditioned on marketing consent.
• Optional Promotional & Service Updates: Where you provide optional, explicit opt-in consent on our public forms, MeroVerse may send WhatsApp updates regarding academic admission deadlines, scholarship announcements, or new relevant services. Marketing consent is never mandatory for submitting enquiries or utilizing basic services.

MeroVerse prioritizes clean web standards and data minimization. Our verified technical practices are as follows:

MeroVerse Private Limited does not sell, rent, monetize, or trade your personal information to third parties, advertising brokers, or marketing syndicates.

To deliver our educational counselling, admissions facilitation, and travel arrangements, we share relevant details strictly on a need-to-know basis with:

• Accredited Partner Universities: Official university admissions boards in Uzbekistan, Kazakhstan, Russia, Georgia, and other destination nations to evaluate candidate credentials and issue admission offer letters.
• Licensed Hospitals & Healthcare Providers: Accredited tertiary hospitals in India to review submitted clinical summaries, provide treatment estimates, and facilitate official medical visa invitations.
• Vetted Hospitality & Transport Operators: Licensed local tour operators and transport providers in India, Nepal, and Uzbekistan to confirm private transport, guides, and hotel reservations.
• Infrastructure & Technology Providers: Regulated cloud hosting infrastructure (Vercel) and database management systems (Supabase / PostgreSQL) operating under stringent confidentiality agreements.
• Statutory Authorities: Law enforcement or governmental regulatory bodies if mandated by court order or applicable statutory law.

Because MeroVerse facilitates international university admissions, cross-border medical travel, and multinational tourism, fulfilling your requests naturally requires personal data to be transmitted across international borders (for example, between India, Uzbekistan, Nepal, Kazakhstan, Russia, and Georgia).

When personal information is transferred internationally, we ensure that transmission occurs over secure, encrypted channels (HTTPS/TLS) and is shared exclusively with verified institutional partners who maintain professional confidentiality standards.

We retain personal information only for as long as necessary to fulfill the specific purposes for which it was collected, including during the duration of your active academic counselling, admissions application lifecycle, travel facilitation, or as required by applicable tax, corporate, and statutory auditing laws.

When personal information is no longer needed for active facilitation or legal compliance, records are securely deleted or irreversibly anonymized.

We implement industry-standard administrative, physical, and technical safeguards engineered to protect personal data against accidental loss, unauthorized access, alteration, or disclosure:

• Transport Encryption: Communications between your browser and our website are encrypted using Transport Layer Security (TLS/HTTPS).
• Administrative Access Control: Internal content management portal access is restricted to designated personnel authenticated with salted password hashing.
• Database Query Parameterization: Data interactions are executed through structured, parameterized queries to mitigate SQL injection vulnerabilities.
• Administrative Audit Logging: Administrative portal logins and record interactions are recorded with timestamped audit entries.

While we maintain these safeguards, no electronic transmission over the Internet or digital storage method can be guaranteed to be completely secure. We encourage users to exercise caution and avoid transmitting sensitive financial credentials or passwords over public forms.

Subject to applicable national data protection legislation, you have significant rights regarding your personal information:

• Right to Know & Access: You may request confirmation of whether we hold personal data concerning you and obtain a copy of that data.
• Right to Rectification: You may request the correction or updating of any inaccurate, incomplete, or out-of-date personal information.
• Right to Erasure / Deletion: You may request the deletion of your personal records from our databases when no longer required for legitimate educational or legal purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
• Right to Restrict Communications: You may opt out of phone calls, WhatsApp messages, or emails at any time.

To exercise any of these rights, please submit your request to contact@meroverse.org. We verify requester identity before fulfilling sensitive data requests.

Our website is designed for prospective students, parents, medical aspirants, and adult travelers. Because students completing high school and applying for international medical education are often between 17 and 19 years old, some applicants may legally be minors in their respective jurisdictions.

We actively encourage and expect parents, legal guardians, or authorized academic sponsors to be involved in admissions inquiries, financial discussions, and visa planning. If you are under the age of majority in your jurisdiction, please submit inquiries with the knowledge and consent of your parent or legal guardian.

MeroVerse Private Limited reserves the right to amend or update this Privacy Policy periodically to reflect evolving legal frameworks, technological enhancements, or modifications in our operational procedures.

Any modifications become effective immediately upon being published on this page, with an updated "Effective Date" recorded at the top of the document. We recommend reviewing this policy periodically.

For inquiries, clarifications, requests to exercise your privacy rights, or grievance redressal concerning your personal information, please contact our designated corporate desk:

Our corporate privacy desk reviews and responds to written privacy requests in accordance with applicable legal requirements.